Terms of service
Nature of Services
Walkmetru is an edtech marketplace platform (“Service”) operated by Walkmetru.io Ltd. The Service provides users with the opportunity to engage in live 1-on-1 learning sessions where individuals seeking to learn (“Learners”) can connect with skilled professionals (“Instructors”) offering their expertise in various fields. By using Walkmetru, users agree to abide by these Terms of Service.
User Eligibility
2.1 Eligibility: Users must be at least 18 years old to register and use the Service. By accessing or using Walkmetru, users represent and warrant that they meet the eligibility criteria.
User Accounts
3.1 Account Creation: Users may create an account on Walkmetru by providing accurate and complete registration information, including their name, email address, and skills.
3.2 Account Security: Users are responsible for maintaining the security of their account credentials and must not share their password with others. Walkmetru shall not be liable for any unauthorized access to user accounts.
User Conduct
4.1 Acceptable Use: Users agree to use the Service for lawful purposes and must not engage in any activities that violate applicable laws or regulations.
4.2 Guidelines: Users must adhere to the community guidelines and rules outlined by Walkmetru, which promote respectful and constructive interactions among users.
Intellectual Property Rights
5.1 Ownership: Users retain ownership of the content they upload or share on Walkmetru. However, by posting content, users grant Walkmetru a non-exclusive, royalty-free license to use, reproduce, and distribute the content for the purposes of operating and promoting the Service.
Payment Terms
6.1 Payment Processing: Payments for services offered on Walkmetru are processed securely through third-party payment gateways such as Stripe. Users agree to pay all fees associated with the services they purchase.
Data Privacy and Security
7.1 Data Collection: Walkmetru collects personal information from users to provide and improve the Service. User data is handled in accordance with our Privacy Policy.
7.2 Data Security: Walkmetru employs industry-standard security measures to protect user data from unauthorized access, disclosure, alteration, or destruction.
Content Moderation and Removal
8.1 Moderation: Walkmetru reserves the right to moderate user-generated content and may remove or restrict access to content that violates these Terms of Service or community guidelines.
Termination of Services
9.1 Termination: Walkmetru may suspend or terminate user accounts for violations of these Terms of Service or for any other reason deemed appropriate by Walkmetru.
9.2 Appeal Process: Users may appeal a termination decision by contacting Walkmetru’s support team at privacy@walkmetru.com.
Dispute Resolution and Governing Law
10.1 Disputes: Any disputes arising out of or relating to these Terms of Service shall be resolved through arbitration in accordance with the laws of the United Kingdom.
Updates to the Terms of Service
11.1 Notification: Walkmetru will notify users of any changes to these Terms of Service via email or by posting a notice on the platform.
11.2 Consent: By continuing to use the Service after the effective date of updated Terms of Service, users consent to the revised terms.
Contact Information
For questions, concerns, or requests related to these Terms of Service, users may contact Walkmetru’s privacy team at privacy@walkmetru.com.
Scheduling policy
At Walkmetru, we aim to ensure a seamless and efficient scheduling process for both skill sharers and learners. Our scheduling policy is designed to facilitate clear communication, minimize conflicts, and provide flexibility for all parties involved. Here’s how it works:
Availability: Skill sharers set their availability on the platform, typically within days or weeks. Learners can view the available time slots and book sessions accordingly. The first session of a class is always booked on the skill sharer’s calendar before payment is made.
Preferences and Restrictions: Skill sharers have the flexibility to specify their scheduling preferences or restrictions, such as preferred timing or session duration. Learners are required to book slots within the available time frames provided by the skill sharer.
Booking Window: Learners can book sessions with skill sharers up to a month in advance. There are no specific limitations on the number of sessions a learner can book within a certain time period, as this may vary based on the agreement with the skill sharer.
Coordination: Our platform provides a centralized scheduling system where skill sharers and learners can easily coordinate and communicate to resolve any scheduling conflicts or issues. Learners can view skill sharers’ availability and book sessions directly through the platform.
Communication: Session availability is communicated to learners through the platform’s calendar booking system. Any updates or changes to availability are reflected in real-time, ensuring transparency and clarity for both parties.
Penalties and Cancellations: While we understand that emergencies may arise, skill sharers are expected to honor scheduled sessions or provide sufficient notice for cancellations. Skill sharers with a high frequency of cancellations may be subject to investigation and potential consequences.
Rescheduling: In cases where rescheduling is necessary due to unforeseen circumstances, provisions are in place to accommodate such changes. Both skill sharers and learners are encouraged to communicate and agree on new session timings promptly.
Support and Resources: Our team is available to provide assistance and support with any scheduling-related issues or challenges that may arise. The internal booking system is designed to streamline the scheduling process and ensure a positive experience for all users.
By adhering to our scheduling policy, we aim to create a conducive environment for learning and skill sharing, where both skill sharers and learners can effectively manage their schedules and make the most out of their interactions on the platform.
Privacy policy
Last Updated: 28th February 2024
Welcome to Walkmetru!
Walkmetru (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of our users.
Types of Information Collected:
We collect the following types of personal information from users:
- Name
- Email address
- Phone number
- Payment information
- User skills
We do not collect any special categories of personal data, such as health information.
Methods of Collection:
Personal information is collected directly from users during account registration. Additionally, cookies may be used for data collection in the future to enhance user experience and improve our services.
Purposes of Data Processing:
User data is processed for the following purposes:
- To provide relevant courses and educational content
- To facilitate user search functionality based on skills
- To improve user experience on our platform
User consent is obtained through acceptance of our terms and conditions during registration.
Data Sharing and Disclosure:
We do not currently share user data with third parties. However, we may use user data for internal purposes, research, or data analysis in the future.
Data Retention:
User data is retained for as long as the user remains active on our platform. We adhere to best industry practices for data retention periods.
User Rights:
Users may have limited rights to edit certain account information, such as skills and classes. Users can exercise their data rights by contacting us at [privacy@walkmetru.com].
Security Measures:
We employ security measures to protect user data from unauthorized access, alteration, or destruction. These measures include encryption of sensitive information and ongoing monitoring of our systems.
International Data Transfers:
User data may be stored on servers located outside the European Economic Area (EEA). We ensure compliance with applicable data protection regulations for international data transfers.
Updates to the Privacy Policy:
Users will be notified of any changes to this privacy policy via email notifications. By continuing to use our services, users consent to the updated policy.
Contact Information:
For questions, concerns, or requests related to privacy matters, users can contact us at [privacy@walkmetru.com].
This privacy policy is effective as of the date indicated above and applies to all users of Walkmetru. By using our platform, you agree to the terms outlined in this privacy policy. We may update this policy from time to time, so please review it periodically for any changes.
If you have any questions or require further clarification, please don’t hesitate to contact us at the provided email address. Thank you for trusting Walkmetru with your personal information.
Pricing policy
At Walkmetru, we empower skill sharers to determine the prices for their classes or sessions based on their unique expertise and the value they offer to learners. While we provide the platform for connection, it’s important for skill sharers to consider what is reasonable and competitive when setting their prices.
Guidelines for Pricing:
- Freedom to Set Prices: Skill sharers have the freedom to set prices that reflect their level of experience, skills, and the value of the knowledge they provide.
- Truthfulness and Reasonableness: We encourage skill sharers to be truthful and reasonable in their pricing decisions, ensuring that the prices align with the quality and expertise they offer.
- Price Adjustments: Skill sharers are allowed to adjust their prices over time to adapt to changing circumstances or market conditions. They can easily edit and update their prices as they see fit.
- Minimum and Maximum Prices: While we do not impose a maximum price limit, we require that the minimum price for classes or sessions be set at $1 to ensure accessibility for learners.
Additional Considerations:
- Transparency: Skill sharers are encouraged to provide transparency about their skills and the content of their classes. This includes accurately outlining what learners can expect to gain from participating in the class.
- Payment Process: Learners are required to make payments before booking their first session of a class, ensuring a commitment to the learning experience.
- Advice for Skill Sharers: We advise all skill sharers to be truthful in presenting their skills and to create class content that aligns with their expertise. It’s essential for skill sharers to accurately represent what they can teach and what learners can expect to learn.
- Contact Information: For any questions or concerns regarding our pricing policy, please contact us at policy@walkmetru.com.
By adhering to these guidelines, we aim to foster a fair and transparent pricing environment that benefits both skill sharers and learners on the Walkmetru platform.
Payment and refund policy
At Walkmetru, we are committed to providing a seamless and secure payment experience for both skill sharers and students. Our payment and refund policy ensures transparency, fairness, and accountability throughout the learning journey.
Payment Processing:
- Skill Sharer Compensation: When students book classes or sessions on our platform, payments are processed through our secure payment gateway, such as Stripe or other platforms we utilize. Funds are held by Walkmetru until the completion of the class, at which point the skill sharer is compensated.
- Accepted Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
- Transaction Fees: There are no transaction fees associated with using our payment methods. However, taxes may be applied based on the student’s location and applicable laws.
Refund Policy:
- Unsatisfactory Classes: If a class or session is deemed unsatisfactory by the student, they have the option to raise a dispute. Our team will investigate the matter to determine if the class did not meet the advertised standards.
- Dispute Resolution: In cases of disputes, we strive to provide fair and prompt resolutions. If it is found that a skill sharer misrepresented their experience or the quality of their class, they may not be compensated, and the student will receive a refund.
- Fair Evaluation: Refunds are not automatic and are subject to investigation to ensure fairness. Students are encouraged to provide detailed feedback to support their claims.
Verification and Truthfulness:
- Skill Sharer Responsibility: We expect skill sharers to be truthful in presenting their expertise and the content of their classes. Misrepresentation of skills or class quality may result in penalties, including non-compensation for classes.
- Student Assurance: To ensure transparency, we encourage students to thoroughly review skill sharers’ profiles, course content, and syllabi before booking. Additionally, students can communicate directly with skill sharers to confirm their expertise.
Student Rights and Disputes:
- Booking Flexibility: Students have the right to choose available class times within skill sharers’ schedules.
- Dispute Resolution Process: Students can dispute payments through our platform if they believe a class did not meet the advertised standards. Walkmetru will conduct an investigation and provide appropriate resolutions.
Review and Feedback:
- Feedback Encouragement: We encourage students to provide honest feedback and reviews after attending classes or sessions. This feedback helps improve the learning experience and supports skill sharers.
- Genuine Reviews: We expect reviews to reflect the actual experiences of students. Reviews that are deemed genuine and constructive contribute to maintaining quality on our platform.
- Consequences for Poor Performance: Skill sharers who consistently receive negative reviews or complaints may face penalties, including account suspension or removal from the platform.
For any questions or concerns regarding our payment and refund policy, please contact us at policy@walkmetru.com. We are committed to ensuring a positive learning environment for all users of Walkmetru.
Cookies policy
At Walkmetru, we use cookies to improve your browsing experience and provide personalized content and services. By using our website, you consent to the use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They contain information about your browsing activity and preferences, which helps us enhance your user experience.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the functioning of our website. They enable basic functionalities such as page navigation and access to secure areas of the site. Without these cookies, the website may not function properly.
Analytical/Performance Cookies: These cookies allow us to analyze how visitors use our website, which pages are visited most frequently, and if any errors occur. This information helps us improve the performance and usability of our website.
Functionality Cookies: Functionality cookies enable us to remember your preferences and settings, such as language preferences and customized preferences for the website. This allows us to provide you with a more personalized experience.
Advertising/Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
Managing Cookies:
You can control and manage cookies preferences through your browser settings. Most web browsers allow you to delete or block cookies from specific websites or all websites. However, please note that disabling cookies may affect your browsing experience and some features of our website may not function properly.
Updates to This Policy:
We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
Contact Us:
If you have any questions or concerns about our use of cookies or this policy, please contact us at policy@walkmetru.com.
Cancellation and rescheduling policy
Cancellation Policy:
- Skill sharers and learners may cancel scheduled sessions for valid reasons, such as unforeseen emergencies or conflicts.
- To ensure smooth operations and respect for each other’s time, cancellations must be made at least 12 hours before the scheduled session.
- Last-minute cancellations may result in penalties, including the possibility of restrictions on future bookings or negative feedback.
Rescheduling Policy:
- Scheduled sessions can be rescheduled under reasonable circumstances, provided that both parties agree on the new timing.
- Rescheduling requests should be made with ample notice, preferably 24 hours in advance, to allow for proper coordination.
- Skill sharers and learners should communicate directly through the platform to discuss and finalize rescheduling arrangements.
Communication and Notification:
- All cancellation and rescheduling requests must be communicated promptly and clearly between the skill sharer and the learner.
- Notifications of cancellations or rescheduling requests will be sent through email or platform notifications to ensure both parties are informed.
Exceptions and Emergencies:
- Exceptions to the cancellation and rescheduling policy may be granted in cases of emergencies or unforeseen circumstances.
- Requests for exceptions must be supported by appropriate documentation or evidence and will be reviewed by the Walkmetru team for approval.
Refunds and Compensation:
- Refunds for canceled sessions will be processed promptly, and learners can expect to receive their refunds within a reasonable timeframe.
- In cases where sessions are canceled by the skill sharer or deemed unsatisfactory by the learner, refunds or compensation may be offered at the discretion of Walkmetru, following a thorough review of the circumstances.
This policy aims to maintain transparency, fairness, and professionalism in managing cancellations and rescheduling requests on the Walkmetru platform. Should you have any further questions or need assistance, please contact us at policy@walkmetru.com.
